Your orders placed until 15:00 on weekdays are usually ;

Classic Neon Paintings 3-5 business days

3D Jungle or Sculpture Paintings 5-7 business days

Infinity Tunnel and Infinity Shelf products within 7 business days

Premium Black Neon Coffee Table models are delivered to cargo in 10-12 business days for up to 5 pieces.

You can get support from customer representatives for the extra deadlines that will occur due to full customization of orders.

Your order is a special product of the person/company If it contains, it can be delivered to the cargo in 7-10 business days depending on the processing intensity. orders are included in the order delivery process.

Stock Information

Products whose “Add to Cart” button is active means that they are in stock or available for supply. In case of rare supplier company stock problems, you will be contacted via your contact numbers or e-mail and notified. Please fill in your personal information completely so that we can contact you.

Order Cancellation Process

Neptunneon Design reserves the right to cancel the sale if the products it does not keep in stock cannot be supplied. If this situation occurs for some products in the basket; Account information is received from the customer and the difference is refunded within 7 business days following the receipt of the information. If the payment is made by credit card, the refund will be made to the credit card.

Neptün Neon Design cannot be held responsible for any delays that may arise from bank transactions. Generally, refunds are reflected on credit cards within 72 hours due to interbank clearing.

Product Colors and Accessories

If there is no color option in the bottom description of the product you ordered, or if there is no preference or explanation about the color as additional information in the order note section, the product that is in stock will be sent. Decorative accessories included in product photographs are not included in the product prices. The products that are given as gifts are specifically stated in the product description.

Entering the Correct Delivery Address

In order for your order to reach you quickly and safely, please write your address information as clearly as possible. For security reasons, no notification is made from the cargo.

Incorrect Orders and Damaged Cargoes

Open the package you received from the cargo in the presence of the cargo officer and check your order. If you see any errors or omissions, please contact us immediately. Do not receive the product if it is faulty or problematic cargo. We will take necessary action for damaged products that you notify us within 2 hours after receiving your cargo.

Open the package you received from the cargo next to the cargo officer and check your order. please. If there is a problem with your product during transportation, return it by submitting a "damage assessment report" to the cargo officer.