Cancellation and Return Conditions

Our company protects consumer rights and prioritizes customer satisfaction in after-sales service. Any dissatisfaction you may experience with the products you have purchased, or any problems arising from production or service, are evaluated meticulously and resolved as soon as possible. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

What We Request for Return</h5

1. Product to be Returned

2. Shipment Note of the Product to be Returned (With all copies)

In Case the Product Subject to Return is Defective

From the features stated in its packaging, label, introduction and user manual, internet portal or advertisements and announcements. not carrying one or more of them; is contrary to the characteristics declared by the seller or determined in the technical regulation; Goods that do not meet the intended use of equivalent goods and contain material, legal or economic deficiencies that reduce or eliminate the benefits reasonably expected by the consumer are considered defective.

The seller states that he is not aware of the statements made through advertising that do not originate from him and that he should be aware of them. He will not be bound by the content of the statement if he proves that it cannot be expected from him, or that the content of the statement was corrected at the time of the conclusion of the sales contract, or that the decision to establish a sales contract is not in a causal connection with this statement. Our company reserves the right to take any legal action against companies that advertise or make statements about situations that our company does not know or cannot be expected to know.

The seller or provider fulfills its obligation within the promised period from the moment the consumer's order is received. In case of goods sales, this period cannot exceed thirty days in any case. If the seller or provider does not fulfill its obligation within this period, the consumer may terminate the contract.

Right of Withdrawal

The consumer has the right to withdraw from the contract within fourteen days without giving any reason and without paying any penalty. It is sufficient that the notification regarding the exercise of the right of withdrawal be sent to the seller or supplier within this period. The seller or provider is obliged to inform the consumer about the right of withdrawal, and the consumer is deemed to have accepted that he/she has been informed about this issue by reading and accepting the cancellation and return conditions during the product purchase process on the site.

About Product Returns and Shipping Fees

About Product Returns and Shipping Fees

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1. The BUYER is responsible for checking the Product upon receipt and, if he sees a problem with the Product caused by the cargo, not to accept the Product and to file a report with the Cargo company official. Otherwise, the SELLER will not accept responsibility.

2. The BUYER must have paid the price in full before receiving the Product, unless otherwise stipulated in writing by the SELLER. In cash sales, if the Product price is not paid in full to the SELLER before delivery, and in installment sales, if the due installment amount is not paid, the SELLER may unilaterally cancel the contract and not deliver the Product. If, for any reason after the delivery of the product, the bank/financial institution to which the credit card was used does not pay the price of the Product to the SELLER or requests a refund of the price paid, the Product will be returned to the SELLER by the BUYER within 3 days at the latest.

If non-payment of the product price is due to a fault or negligence on the part of the BUYER, shipping costs will be covered by the BUYER. The SELLER's right to collect the product price through all other contractual and legal transactions, including follow-up, without accepting the return, is reserved in any case. In order to avoid any hesitation, it should be noted that, as a rule; BUYER's sales price can be paid by credit card, installment card, etc. obtained from banks (including financial institutions). In cases where payment is made via , all opportunities provided by these cards are credit and/or installment payment opportunities provided directly by the card issuer; Product sales that take place within this framework and for which the SELLER collects the price all at once or gradually are not sales on credit or in installments for the parties of this Agreement, but are direct cash sales.

The legal rights of the SELLER in cases that are legally considered sales in installments ( (including the rights to terminate the contract in case the installments are not paid and/or demand payment of the entire remaining debt together with default interest) are available and reserved within the framework of the relevant legislation. In case of default by the BUYER, default interest is applied at the monthly rate as stipulated by the applicable laws.

3. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered is not present at the address or does not accept the delivery. In these cases, any damages arising from the BUYER's late receipt of the Product and the expenses incurred due to the Product waiting in the cargo company and/or returning the cargo to the SELLER belong to the BUYER.

4. If the Product cannot be delivered within the legal maximum period of 30 days due to extraordinary circumstances (such as adverse weather conditions, heavy traffic, earthquake, flood, fire) other than normal sales/delivery conditions, the SELLER informs the BUYER regarding the delivery. In this case, the BUYER can cancel the order, order a similar product or wait until the end of the extraordinary situation.

5. If it is understood that the SELLER cannot supply the Product subject to the contract, another product of equal quality and price shall be purchased, provided that the BUYER is clearly informed within three (3) business days from the date of learning of this situation, in accordance with the law, and his verbal/written approval is obtained. /has the right and obligation to provide the service.In this way, the SELLER is deemed to have fulfilled its contractual commitment. BUYER is free in all respects to give or not give the approval in question, and in cases where he does not give approval, contractual-legal provisions regarding order cancellation (Termination of Contract) apply.

6. In order cancellations and contract terminations, including contractual and legal withdrawals, if the Product price has been collected, it will be returned to the BUYER within a maximum of 14 days. The requirements of the following rule are reserved.

The refund is made in accordance with the payment instrument used by the BUYER to pay the Product price to the SELLER. For example, in credit card payments, the refund is made by refunding the BUYER's credit card and the product amount is returned to the relevant bank within the same period after the order is canceled by the BUYER; Since the reflection of this amount to the BUYER's accounts after the refund of this amount to the bank is made by the SELLER is entirely related to the bank transaction process, the BUYER accepts that it will not be possible for the SELLER to intervene or take responsibility for possible delays (banks' process of reflecting the refund to the BUYER's account usually takes up to three weeks). ).

The SELLER has and reserves the right to set off, discount and reduce the amount to be refunded, arising from this Agreement and the law. The BUYER's legal rights are also reserved and available in cases where the Contract is terminated by the BUYER due to the SELLER's failure to perform.

7. You must send a petition containing the original shipping note (all copies you have) and the reason for the return along with the product you want to return. If the product/products you want to return are defective, the shipping fee is covered by our company. In this case, you must ship with contracted cargo. The contracted cargo company is the company to which the product is sent to you unless otherwise stated. In other cases, the shipping fee is your responsibility.

Order Cancellation

Dear customers, you can cancel your incorrect or abandoned orders based on fixed sizes and products, except for products specially prepared for a person/company. In case of cancellation, if the product is not shipped, the entire fee will be refunded using the method you used for the transaction. If the product was shipped before you were informed of your order cancellation, it will be refunded by deducting the shipping fee(s).

Product Return Address

Neptün Neon Advertising and Project Development Trade Limited Company

Kurtköy Mahallesi, Muzik Sokak No: 2/1A Pendik / Istanbul